For all things
clean and organized
RESIDENTIAL SERVICES
Cleaning Services
CLEANING SERVICES
Concierge Services
Laundry Concierge
Event Concierge
Moving Concierge
CONCIERGE SERVICES
Organization Services
ORGANIZATION SERVICES
Providing Commercial Cleaning Services to:
COMMERCIAL CLEANING SERVICES
ABOUT US
Seasoned hoteliers unite to redefine service excellence and to make your life look its best.
From immaculate spaces to unparalleled concierge services, we are your partner in creating experiences that surpass expectations by providing comprehensive,
hospitality-driven solutions.
WHY CHOOSE US
HOSPITALITY EXPERTISE
TIMELINESS AND EFFICIENCY
POSITIVE CUSTOMER REVIEWS
LICENSED AND INSURED
VERSALITY OF SERVICES
FREQUENTLY ASKED QUESTIONS
Do I need to provide cleaning supplies, products, and equipment?
The Upkeep will supply everything needed to clean your home, from tools to products.
However, if you have a specific preference or a particular product you are accustomed to,
please tell us and we will let our team know that you will provide it when they come.
We ask that you provide trash liners that fit your bins, and toilet paper for your bathrooms.
Can I ask for extras or special tasks?
Yes, please send all your extra requests or special tasks to our office, preferably in advance, so
we can account for the time dedicated to your request, price accordingly, and instruct our
team. We offer a few extra services you can request in advance, such as oven and refrigerator
cleaning
Is there an extra cost to change bed sheets?
We provide linen changing for up to four beds as part of our service. All you need to do is leave
the fresh linens on top of each bed and we will take care of the rest.
What time should I expect your cleaners and how large of an arrival window do you give?
Once a schedule is set, we make every attempt to come to your home, preferably at the same
time each cleaning. We use 1–2-hour arrival window when booking arrival times and at times
can schedule your cleaning for mornings or afternoons to account for unforeseen issues that
may come up such as last-minute cancellations, schedule changes, traffic, or other possible
delays.
How many cleaners come to service my home? And will I get the same team each time?
Depending on the size of your home, the number of cleaners we send can vary from 1 to 3. We
also consider our daily tasks and staff availability when assigning cleaners. Our goal is to keep
the same team for your home every time we clean. However, sometimes we may have to
change a team due to operational reasons. We will communicate with you in advance if that
happens.
Do I need to tip the cleaners?
If you are happy with the service you received, you may want to express your gratitude to the
workers. This is not required, but it is a nice gesture. You can do that either in cash directly to
them or through our payment system.
What’s your policy on lockouts?
If we arrive at your home and are unable to enter or perform our service, we will attempt to
contact you via text message and/or telephone call. If we are not able to reach you, we will wait
for 15 minutes and leave for our next assignment.
Do I need to be home during our cleaning?
f you can’t be home when we clean, don’t worry. Just make sure we can get in and out of your
house safely. Some of our customers leave a key in a lockbox or give us a code for the garage or
door. We’ll take good care of your home and lock it when we’re done.
Can I cancel or reschedule my cleaning?
Yes, you can cancel or reschedule our services provided it is done 48 hours prior to your scheduled appointment. Because we reserve a slot for you, we ask for your consideration when it comes to cancellations. Please contact our office and we will make every attempt to accommodate your request for a change based on our availability. Please note if you skip or cancel a service and the cleaning interval becomes longer, we will have to adjust the price of your next service accordingly. A cancellation fee of $150 will be charged if proper notice is not provided. We understand emergencies happen. Please contact our office and we will handle them on case-by-case basis.
How do I pay for my services?
An invoice will be sent to your e-mail address on file one day prior to your service with a
payment link attached. We accept all major credit cards, Apple Pay and ACH transfers. All
payment is made electronically through our system as the team onsite will only focus on your
cleaning. Payment is due once your service has been completed. If you wish to leave a credit
card on file, please contact our office and we will gladly add it to your account. Our billing
platform is encrypted and PCI-compliant.
Are you pet friendly?
Yes, we love your fur babies! For their well-being and the safety of our teams members we kindly ask you to keep them away from the areas that are being cleaned. Some of our clientes choose to crate them or keep them busy during service.
Is there something I need to do to prepare my home for my cleaning appointment?
You don’t have to clean before the cleaners come! That’s what we do. We kindly ask that you
keep the areas expected to be cleaned free and clear such as: removing items from the floor,
placing dirty items of clothing in a hamper, placing dirty dishes in the dishwasher and gathering
up toys.
Are there any services you are not able to provide?
We value the health and well-being of our team members, and we appreciate your cooperation in keeping them safe. Therefore, we kindly ask you to avoid asking them to perform the following tasks:
- Handling any substances that may pose a biological risk.
- Using any chemicals that may be harmful or hazardous.
- Cleaning in areas where there may be infestations of insects or rodents.
- Ascending on a ladder or any unstable platform.
- Cleaning surfaces that are high, hard to reach or outside your home or building.
What is the best way to reach The Upkeep?
Feel free to call us or direct message.
Atlanta (470) 662 9490
Birmingham (205) 207 4879
We keep track of email communications during our working hours. If you need urgent
assistance, please send us a text message instead.
Monday – Friday 8:30AM to 5:30PM
Saturdays 9:00AM to 12:00 noon
Sundays and Holidays Closed
ATLANTA AREA
- 1205 Johnson Ferry Rd. Suite 136-321
- Marietta, GA 30068
- (470)662 9490
- contact@theupkeep.com
- Alpharetta
- Atlanta
- Brookhaven
- Buckhead
- Canton
- Cumming
- Dunwoody
- East Cobb – Marietta
- John’s Creek
- Milton
- Roswell
- Sandy Springs
- Woodstock
BIRMINGHAM AREA
- 470 LakeRidge Dr
- Trussville, AL 35173
- (205) 207 4879
- contact@theupkeep.com
- Homewood
- Hoover
- Liberty Park
- Mountain Brook
- Pelham
- Trussville
- Vestavia Hills