PRIVACY POLICY

Effective Date: 01/01/2025

The Upkeep (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services or website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and mailing address.
• Appointment and service details.
• Communication preferences and consent history.
• Any other data voluntarily provided by the user.
  
  

2. How We Use Your Information

We use the collected information to:

• Provide and manage our cleaning services.
• Schedule and confirm appointments.
• Communicate with clients regarding service updates.
• Process payments and maintain business records.
• Improve our services and customer experience.
  
  

3. Information Sharing

We do not sell or share personal information with third parties for marketing purposes. We may share your information with:

• Contractors and service providers performing cleaning services.
• Cloud-based software such as CRM, IP PBX systems, accounting systems, and email communication platforms.
• Legal authorities when required by law.
  
  

4. SMS Communication and Consent

By opting in to SMS communication, you consent to receive messages regarding appointments, service updates, and inquiries. Message frequency varies. Standard message and data rates may apply.

• To opt out, reply STOP at any time.
• For assistance, text HELP or visit https://www.theupkeep.com/.
  
  

5. Data Security

We implement industry-standard security measures to protect personal information from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections or deletions of your data.
• Withdraw consent for SMS communication at any time.
  
  

7. Changes to This Policy

We may update this Privacy Policy as necessary. The most recent version will always be available on our website.

For any questions regarding this policy, contact us at contact@theupkeep.com.